Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website.
What Type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. This may include information provided when you contact us, make an enquiry, book a call or coaching session, or otherwise communicate with us.
We may collect personally identifiable information including your name, email address, telephone number, information contained in your communications with us, and any other information you choose to provide.
We may also automatically collect certain technical and usage information when you visit our website. This may include your Internet Protocol (IP) address, browser type, device information, pages visited, information about how you interact with our website, and information about how you arrived at or left our website.
Our website is hosted on the Squarespace platform. Squarespace may collect certain information automatically when you visit our website in order to operate, secure and improve the website.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate our Services;
To respond to enquiries and communications;
To arrange and administer introductory calls, coaching enquiries and appointments;
To provide our clients with ongoing customer assistance and support;
To communicate with you about our services and your enquiries;
To maintain, operate and improve our website;
To understand how visitors use our website and improve its functionality, content and performance;
To send you marketing communications where you have provided your consent or where otherwise permitted by law;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; and
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our website is hosted on the Squarespace platform. Your data may be stored and processed through Squarespace's data storage, databases and general Squarespace applications.
We may also use third-party service providers where necessary to operate our website, arrange appointments, communicate with you, analyse website usage or otherwise provide our Services.
Our website currently uses Calendly for appointment and call booking. Where you use the booking functionality provided through our website, information you submit may be processed by Calendly in accordance with its own privacy policy.
Our website also uses Google Analytics to help us understand how visitors use our website and to improve its performance and content.
We do not sell your personal information to third parties.
Some of the service providers we use may process or store personal information outside the UK or European Economic Area. Where this occurs, we take appropriate steps to ensure that your personal information is protected in accordance with applicable data protection law.
How do we use cookies and other tracking tools?
Our Site uses Cookies and similar technologies to help it function, understand how visitors use it, and improve the website.
Some Cookies are strictly necessary for the operation of Our Site. These Cookies allow essential features of the website to function, including security, navigation and other technical functionality.
We also use analytics Cookies, including Google Analytics Cookies, to understand how visitors interact with Our Site.
Where required by applicable law, we will obtain your consent before placing non-essential Cookies on your computer or device. You can manage your Cookie preferences through the Cookie settings available on Our Site.
The Cookies identified on Our Site include the following:
Cookie names, purposes and durations may change as Squarespace, Google Analytics or other website services are updated. We will review this information periodically and update this Privacy Policy where appropriate.
Our Site uses Google Analytics, a web analytics service provided by Google. Google Analytics uses Cookies and similar technologies to collect information about how visitors use Our Site, including information about pages visited and interactions with the website.
We use this information to understand website traffic and improve Our Site and the services we provide.
You can manage or withdraw your Cookie consent through the Cookie settings available on Our Site. You can also choose to enable or disable Cookies in your internet browser. Most internet browsers allow you to choose whether you wish to disable all Cookies or only third-party Cookies.
You can choose to delete Cookies on your computer or device at any time, however you may lose information that enables you to access Our Site more quickly and efficiently.
How long do we keep your personal information?
We retain personal information only for as long as necessary for the purposes for which it was collected, including to fulfil our legal, accounting and reporting obligations.
The length of time we retain information will depend on the type of information and why we need it. When information is no longer required, we will securely delete it or anonymise it where appropriate.
What are your rights?
Depending on the circumstances and subject to applicable law, you may have the right to access, correct, amend or delete the personal information we hold about you.
You may also have the right to restrict or object to certain processing of your personal information, request the transfer of your personal information in a portable format, and withdraw your consent where we rely on consent as our legal basis for processing.
If you wish to exercise any of these rights, please contact us using the details provided below.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has not been handled in accordance with applicable data protection law.
Privacy Policy Updates
We reserve the right to change this Privacy Policy from time to time (for example, if the law changes) so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Any changes will be immediately posted on Our Site and we recommend that you check this page regularly to keep up to date.
How can site visitors withdraw their consent?
If you do not want us to process your personal information anymore, or if you wish to withdraw consent that you have previously provided, please contact us using the contact details provided on our website.
You can also manage your Cookie preferences through the Cookie settings available on Our Site.
Questions and Contact Information
If you would like to access, correct, amend or delete any personal information we have about you, or if you have any questions about this Privacy Policy or how we use your personal information, you are invited to contact us using the contact details provided on our website.
You may also contact us if you wish to withdraw your consent or exercise any of your other data protection rights.
Last Updated: 24th September 2026
Terms of Use
These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use this website. Please read these Terms of Use carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms of Use, you must stop using Our Site immediately.
1. Definitions and Interpretation
1.1
In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:
“Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
“User” means a user of Our Site;
“User Content” means any content submitted to Our Site by Users; and
“We/Us/Our” means Clarity Coaching.
2. Information About Us
2.1 Our Site, [www.claritycoaching.net], is owned and operated by Clarity Coaching.
3. Access to Our Site
3.1
Access to Our Site is free of charge.
3.2
It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3
Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Intellectual Property Rights
4.1
With the exception of User Content (see Clause 5), all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
4.2
Subject to sub-Clause 4.3 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
4.3
You may:
cess, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
4.3.2 Download Our Site (or any part of it) for caching;
4.3.3 Print page(s) from Our Site;
4.3.4 Download extracts from pages on Our Site; and
4.3.5 Save pages from Our Site for later and/or offline viewing.
4.4
Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
4.5
You may not use any Content printed, saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.
5. User Content
5.1
User Content on Our Site includes (but is not necessarily limited to) service reviews, photographs and comments.
5.2
You agree that you will be solely responsible for your User Content. Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 11.
5.3
You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 5.2. You will be responsible for any loss or damage suffered by Us as a result of such breach.
5.4
You, or your licensors where appropriate, retain ownership of your User Content and all intellectual property rights subsisting therein. When you submit User Content, you grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-license your User Content for the purposes of operating and promoting Our Site.
5.5
If you wish to remove User Content from Our Site, the User Content in question will be anonymised by removing any references to your full name or picture. Please note, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).
5.6
We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or where We receive a complaint from a third party and determine that the User Content in question should be removed.
6. Links to Our Site
6.1
You may link to Our Site provided that:
6.1.1 you do so in a fair and legal manner;
6.1.2 you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists; and
6.1.3 you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
6.2
You may not link to any page other than the homepage of Our Site, [www.claritycoaching.net]. Deep-linking to other pages requires Our express written permission. Please contact Us using the contact details provided on Our Site for further information.
6.3
Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us using the contact details provided on Our Site for further information.
6.4
You may not link to Our Site from any other site the main content of which contains material that:
6.4.1 is sexually explicit;
6.4.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
6.4.3 promotes violence;
6.4.4 promotes or assists in any form of unlawful activity;
6.4.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;
6.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset or embarrass another person;
6.4.7 is calculated or is otherwise likely to deceive another person;
6.4.8 is intended or is otherwise likely to infringe, or threaten to infringe, another person's privacy;
6.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive;
6.4.10 implies any form of affiliation with Us where none exists;
6.4.11 infringes, or assists in the infringement of, the intellectual property rights, including copyright, trade marks and database rights, of any other party; or
6.4.12 is made in breach of any legal duty owed to a third party, including contractual duties and duties of confidence.
6.5
The content restrictions in sub-Clause 6.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 6.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.
7. Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control.
We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
8. Disclaimers
8.1
Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.
8.2
Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
8.3
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate and up to date. We do not, however, make any representations, warranties or guarantees, whether express or implied, that the Content is complete, accurate or up to date.
8.4
We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in User Content. Any such opinions, views, or values are those of the relevant User and do not reflect Our opinions, views, or values in any way.
9. Our Liability
9.1
The provisions of this Clause 9 apply only to the use of Our Site and not to the provision of coaching services.
9.2
To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of, or inability to use, Our Site or the use of or reliance upon any Content, including User Content, included on Our Site.
9.3
To the fullest extent permissible by law, We exclude all representations, warranties and guarantees, whether express or implied, that may apply to Our Site or any Content included on Our Site.
9.4
If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
9.5
We exercise reasonable skill and care to ensure that Our Site is free from viruses and other malware. However, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial-of-service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material as a result of your use of Our Site.
9.6
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes, including but not limited to ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
9.7
Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.
10. Viruses, Malware and Security
10.1
We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
10.2
You are responsible for protecting your hardware, software, data and other material from viruses, malware and other internet security risks.
10.3
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful, either to or via Our Site.
10.4
You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer or database connected to Our Site.
10.5
You must not attack Our Site by means of a denial-of-service attack, distributed denial-of-service attack or by any other means.
10.6
By breaching the provisions of sub-Clauses 10.3 to 10.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
11. Acceptable Usage Policy
11.1
You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 11. Specifically:
11.1.1 you must ensure that you comply fully with any and all local, national or international laws and regulations;
11.1.2 you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
11.1.3 you must not use Our Site to knowingly send, upload or otherwise transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software or data of any kind; and
11.1.4 you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
11.2
When submitting User Content, or communicating in any other way using Our Site, you must not submit, communicate or otherwise do anything that:
11.2.1 is sexually explicit;
11.2.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
11.2.3 promotes violence;
11.2.4 promotes or assists in any form of unlawful activity;
11.2.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;
11.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset or embarrass another person;
11.2.7 is calculated or is otherwise likely to deceive;
11.2.8 is intended or otherwise likely to infringe, or threaten to infringe, another person's right to privacy;
11.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;
11.2.10 implies any form of affiliation with Us where none exists;
11.2.11 infringes, or assists in the infringement of, the intellectual property rights, including copyright, patents, trade marks and database rights, of any other party; or
11.2.12 is in breach of any legal duty owed to a third party, including contractual duties and duties of confidence.
11.3
We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms of Use. Specifically, We may take one or more of the following actions:
11.3.1 suspend, whether temporarily or permanently, your right to access Our Site;
11.3.2 remove any User Content submitted by you which violates this Acceptable Usage Policy;
11.3.3 issue you with a written warning;
11.3.4 take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
11.3.5 take further legal action against you, as appropriate;
11.3.6 disclose such information to law enforcement authorities as required or permitted by law; or
11.3.7 take any other actions which We reasonably deem to be appropriate and lawful.
11.4
We exclude any and all liability arising out of any actions that We may take in response to breaches of these Terms of Use.
12. Privacy and Cookies
Use of Our Site is also governed by Our Privacy Policy, available from [www.claritycoaching.net/privacy-policy]. This policy is incorporated into these Terms of Use by this reference.
13. Changes to These Terms of Use
13.1
We may alter these Terms of Use at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
13.2
In the event of any conflict between the current version of these Terms of Use and any previous version, the provisions current and in effect shall prevail unless it is expressly stated otherwise.
14. Contacting Us
To contact Us, please use the contact details provided on Our Site.
15. Communications from Us
15.1
If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, changes to these Terms of Use and information relating to your enquiries or appointments.
15.2
We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from us at any time, your request will be handled as soon as reasonably practicable. During that time, you may continue to receive emails from Us.
15.3
For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us using the contact details provided on Our Site.
16. Data Protection
16.1
Any and all personal information that We may collect will be collected, used and held in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation.
16.2
We may use your personal information to:
16.2.1 Respond to and administer your enquiries and appointments;
16.2.2 Reply to any communications you send to Us;
16.2.3 Send you important notices, as detailed in Clause 15; and
16.2.4 Where applicable, send marketing communications where you have provided your consent or where otherwise permitted by law.
16.3
We will only share your personal information where necessary to provide our services, where required by law, where you have given your consent, or where we use trusted third-party service providers who process data on our behalf in accordance with UK data protection law.
17. Law and Jurisdiction
17.1
These Terms of Use, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
17.2
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in sub-Clause 17.1 above takes away or reduces your rights as a consumer to rely on those provisions.
17.3
If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms of Use, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
17.4
If you are a business, any disputes concerning these Terms of Use, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.
Last Updated: 24th September 2026